Effective Date: March 1st 2021
Personal Information Collected
Personal Information You Provide. We collect personal information that you provide to us when you communicate with us via phone, the contact from on our web site or when you create an account or make a purchase. The types of personal information we collect include name, address, phone number, email address, account information that you entered at the time of purchase.
Automatically Collected Information. We receive certain types of information automatically whenever you use our services or site. When your Web browser accesses our site, we obtain certain types of information, such as your IP address, the type of browser you use, access times, and the pages you visited. We may also collect information about your computer's operating system and information about your usage and activity on our site.
Cookies. We automatically collect data using cookies. We deviver these cookies and collect data on our site, and we also use a third party agent, such as Google analytics to deliver cookies and collect data. We use the data we collect to personalize our marketing to you and to ensure the information and buying process retains its integrity. You can choose to stop the collection of data from cookies by setting your browser to remove and reject cookies from My Draft Horse Super Store LLC.
We do not advertise, sell products or offer services outside of the USA and data collected by third party such as Google analytics is not utilized in any way through My Draft Horse Super Store LLC.
Sharing of Personal Information
Your information is safe with us and will not be distributed, disseminated or hared in any way.
You may opt out of receiving promotional e-mails from My Draft Horse Super Store LLC by following the instructions in the promotional emails. If your personal information changes, we invite you to correct or update your profile on our website.
If you choose for us to no longer use your data, please email us at [email protected] with your name and address and we will remove you from our system.
Security of your Personal Information
My Draft Horse Super Store LLC endeavors to use commercially reasonable physical, electronic and procedural measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction while it is under our control.
My Draft Horse Super Store LLC may change this policy from time to time. If we make changes to our policy, we will notify you by changing the "Effective Date" date above or as required by law.
If you have any questions, comments or concerns about our policy or about our privacy practices, please call us at 740-892-3045 oe send us a e-mail to [email protected]
Payment Methods & Taxes
Accepted Payment Methods
My Draft Horse Super Store LLC accepts major credit cards (Visa, Master Card, Discover, American Express) as well as PayPal. 4% surcharge.
We also accept checks or money order payments however the order will be delayed until the check clears through the bank. A $35.00 charge for all returned checks.
If you are a resident of OHIO you will be charged licking county/ state of OHIO sales tax. Rate 7.25%
Anyone that is tax exempt will need to provide us with a valid tax exemption from.
Subject to change without notice at anytime. Using Paypal or credit card incures a 4% surcharge.
Under what conditions may I return an item?
While we pride ourselves in our partnerships with leading vendors, accidents happen. Call us at (740) 892-3045 once you've discovered the defect, and we'll straighten it out.
Occasionally packages in transit can become damaged. Call us right away (740)892-3045. Most of the time you the customer will have to file a claim with the shipping company. Kepp all boxes and packing material as the shipper will want to see the package.
If you've received an incorrect product and the product does not fit your horse or vehicle, give us a call at ((740) 892-3045
If your tracking information says delivered, but you haven't received your package yet, let us know. We will work with the carrier to see what can be done with it.
Do I have to pay for return shipping?
Returns happen, and we're here to make the experience easy! In most cases, you are responsible for return shipping. If your item arrived defective or we made a mistake, we will happily take care of the return shipping.
Refund or Exchange
After we receive your package, we'll process your refund or exchange immediately. You can expect to see the refund, less any applicable restocking fees, credited within 7 -10 business days, to the payment method that you used when you originally placed your order. If you selected an exchange, we will ship you replacement item out immediately.
All returns are subject to a 20% restocking fee.
We'll waive the restocking fees if we made a mistake or if the product was delivered defective.
We'll also waive the restocking fee if you decide to exchange your product with another purchase.
Most products can be returned within 30 days of purchase, provided it is returned in original packaging and the items are in new and unused condition. We reserve the right to charge up to the full value of the product for items not received in this condition.
Products that cannot be returned or exchanged:
- Some products, including, but not limited to, custom patterned and custom, and painted items are not returnable
- Products that shipped via freight, typically oversized and heavy items.
- Products that have been installed on your vehicle
- Products that have been modified (cut, holes, used, dirty or altered in any way)
All items must be returned in "Re-Saleable Condition", in original packaging with all parts included. Customer is responsible for shipping charges. (both ways)